Health and Safety Alerts


For the latest information on the novel coronavirus (COVID-19), please visit:

  • U.S. Centers for Disease Control and Prevention website at
  • Your state health department website, which you can find by clicking this link
  • World Health Organization website at

Drug Recalls

Below is a list of drugs that have been recalled recently. For more information about a specific recall, please visit the Food and Drug Administration (FDA) website.

Drug name



Recall date

For more information, visit: *

Metformin Hydrochloride for Extended-Release Tablets, USP 500 mg and 700 mg   Time-Cap Labs Inc. 10/05/2020 FDA Website
Hand sanitizer packaged in 0.84 oz. pouches   Smart Care 10/02/2020 FDA Website
Cleaner Hand Sanitizer   Cleaner 09/30/2020 FDA Website
Metformin Hydrochloride for Extended-Release Oral Suspension   Riomet ER 09/23/2020 FDA Website
Thyroid Tablets   NP Thyroid 15 & NP Thyroid 120 09/17/2020 FDA Website
M Hand Sanitizer Alcohol Antiseptic 80%   Medek 09/10/2020 FDA Website

Last Updated 10/09/2020

* Please note: By clicking on this link you will be leaving our website.

In Case of Emergency

  • For a medical emergency: dial 911.
  • During a disaster: For immediate assistance during a disaster, you may call the American Red Cross at 1-877-RED-CROSS or visit them at*
  • Be ready to be safe: It’s important to be prepared before a disaster happens. We encourage you to visit the website for additional preparedness information, including guides and videos.

For local, non-medical emergencies you may contact:

To reach our Member Services department: call 1-800-424-4509 (TTY 711).

Your Benefits during Emergency Situations

In the event of a disaster, catastrophic event, federal, state or local emergency declaration, MCC of AZ (HMO SNP) will continue to provide needed services to members. We will abide by all required timeframes and responsibilities as required by the Department of Health and Human Services (HHS), the Centers for Medicaid and Medicare (CMS) and/or other regulatory agencies.

The actions we take include:

  • Coverage of both Medicare Parts A and B services and supplemental Part C plan benefits at non-network hospitals and other medical facilities
  • Removing prescription drug limitations, such as “refill too soon” rejection notices
  • Continued care through your MCC of AZ (HMO SNP) Care Coordinator

All these changes become effective immediately and will remain in place until:

  • The President, Governor or Secretary of Health and Human Services declares the public health emergency or disaster has ended; or,
  • 30 days have passed since the disaster or emergency was declared, and no end date was specified

In the event MCC of AZ (HMO SNP) is also affected by the disaster and cannot resume operations by the end of the disaster or public health emergency, we will notify the Centers for Medicare and Medicaid (CMS) along with the State of Arizona Department of Health. We will update the MCC of AZ (HMO SNP) website, when and if we are able, to provide information about our operational capabilities.

Identity Protection

Magellan Complete Care and Medicare will never phone you to ask for your Social Security number, Medicare number or banking information. If you receive a phone call from someone saying they’re from Magellan Complete Care or from Medicare asking for your ID information, hang up. Immediately report them to our Member Services department at 1-800-424-4509 (TTY 711). We want to protect your health and your identity.