Health and Safety Alerts


For the latest information on the novel coronavirus (COVID-19), please visit:

  • U.S. Centers for Disease Control and Prevention website at
  • Your state health department website, which you can find by clicking this link
  • World Health Organization website at

Drug Recalls

Below is a list of drugs that have been recalled recently. For more information about a specific recall, please visit the Food and Drug Administration (FDA) website.

Drug name



Recall date

For more information, visit:*

DDAVP® Nasal Spray 10 mcg/0.1mL, Desmopressin Acetate Nasal Spray 10 mcg/0.1mL, STIMATE® Nasal Spray 1.5 mg/mL   Ferring, Amring, CSL Behring 08/05/2020 FDA Website
Hand Sanitizer   Command Brands 08/04/2020 FDA Website
Hand Sanitizer   Jaloma 08/01/2020 FDA Website
Hand Sanitizer   Nuuxsan, Modesa, Assured, more 07/31/2020 FDA Website
Watermelon CBD oil tincture   Kore Organic 07/28/2020 FDA Website
Hand Sanitizer   Assured, Blumen Modesa 07/27/2020 FDA Website
Hand Sanitizer   Resource Recover & Trading, LLC 07/27/2020 FDA Website
Hand Sanitizer   Born Basic, Scent theory and more 07/24/2020 FDA Website
Hand Sanitizer Gel   Shine & Clean 07/24/2020 FDA Website
Dexmedetomidine Hydrochloride Injection, 200mcg/50ml   Fresenius Kabi 07/22/2020 FDA Website
Hand Sanitizer   Optimus 07/20/2020 FDA Website
Hemp Oil   Multiple brand names 07/17/2020 FDA Website
Hand Sanitizer   bio-aaa 07/14/2020 FDA Website
Hand Sanitizer gel   Bersih 07/14/2020 FDA Website
Hand Sanitizer   Blumen 07/13/2020 FDA Website
Metformin Hydrochloride Extended-Release Tablets, 500mg and 1000mg   Lupin 07/08/2020 FDA Website
Daptomycin for Injection   Mylan 07/07/2020 FDA Website
Hand sanitizer   All Clean 07/06/2020 FDA Website
Metformin Hydrochloride Extended-Release Tablets USP, 750 mg   Granules 07/06/2020 FDA Website

Last Updated 08/07/2020

* Please note: By clicking on this link you will be leaving our website.

In Case of Emergency

  • For a medical emergency: dial 911.
  • During a disaster: For immediate assistance during a disaster, you may call the American Red Cross at 1-877-RED-CROSS or visit them at*
  • Be ready to be safe: It’s important to be prepared before a disaster happens. We encourage you to visit the website for additional preparedness information, including guides and videos.

For local, non-medical emergencies you may contact:

To reach our Member Services department: call 1-800-424-4509 (TTY 711).

Your Benefits during Emergency Situations

In the event of a disaster, catastrophic event, federal, state or local emergency declaration, MCC of AZ (HMO SNP) will continue to provide needed services to members. We will abide by all required timeframes and responsibilities as required by the Department of Health and Human Services (HHS), the Centers for Medicaid and Medicare (CMS) and/or other regulatory agencies.

The actions we take include:

  • Coverage of both Medicare Parts A and B services and supplemental Part C plan benefits at non-network hospitals and other medical facilities
  • Removing prescription drug limitations, such as “refill too soon” rejection notices
  • Continued care through your MCC of AZ (HMO SNP) Care Coordinator

All these changes become effective immediately and will remain in place until:

  • The President, Governor or Secretary of Health and Human Services declares the public health emergency or disaster has ended; or,
  • 30 days have passed since the disaster or emergency was declared, and no end date was specified

In the event MCC of AZ (HMO SNP) is also affected by the disaster and cannot resume operations by the end of the disaster or public health emergency, we will notify the Centers for Medicare and Medicaid (CMS) along with the State of Arizona Department of Health. We will update the MCC of AZ (HMO SNP) website, when and if we are able, to provide information about our operational capabilities.

Identity Protection

Magellan Complete Care and Medicare will never phone you to ask for your Social Security number, Medicare number or banking information. If you receive a phone call from someone saying they’re from Magellan Complete Care or from Medicare asking for your ID information, hang up. Immediately report them to our Member Services department at 1-800-424-4509 (TTY 711). We want to protect your health and your identity.